Delivery & Returns

Delivery

All Myst orders placed before 2pm (mon-fri) will be dispatched on the same day.

Myst

All orders are processed once payment has been accepted. All processed before 2pm qualify for same day dispatch, all orders processed after 2pm will be dispatched the next working day. Please allow 1-3 business days for UK mainland shipping ( EU & International time frames will differ).

Dispatch will be confirmed via e-mail. Delivery charges will vary according to country and delivery option.

All UK orders (Excluding Highlands, Islands & Northern Ireland) qualify for free delivery if total spend is over £60 (not valid with any promotional codes/discounts). All UK orders under £60 will carry a standard delivery charge set by the courier.

 

Mystical Herbal Alchemy & Food Is Medicine 

All orders are processed once payment has been accepted. As these items are made to order, please allow a extra 2 - 4 business days for items to be made. 

Dispatch will be confirmed via an e-mail. 
Delivery charges & times will vary according to country and delivery option.

All UK orders (Excluding Highlands, Islands & Northern Ireland), qualify for free delivery if total spend is over £60 (not valid with any promotional codes/discounts). All UK orders under £60 will carry a standard delivery charge set by the courier.

 

Couriers/Carriers used: Evri, Royal Mail, Parcel Force and DPD.

Returns

We are committed to ensuring all orders are picked and packed with the greatest of care, however we cannot guarentee safe transportation of goods leave our possession. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will need to provide proof of purchase (order number will suffice) or state whether it was a gift. 

All return requests are to be done via email mystology101@gmail.com. Please state return request in subject email.

 

WHAT TO DO IF AN ITEM(S) HAS ARRIVED DAMAGED/FAULTY OR INCOMPLETE

In the unfortunate event that an item has arrived damaged, faulty or incomplete, please email mystology101@gmail.com within 24hours of receiving your order. Be sure to include your order number, a short description of the issue along with any supporting images of any damages/ faults or proof that your order is incomplete. Once we have reviewed the email we will issue a replacement or issue refund and organise a return where applicable.

 

Please do not attempt to return an item without first confirming with us and received instructions on how to do so. In the event that you do this you will not be eligible for a refund or return.